Are you getting a "406 error" when trying to email a Quote or Order? You'll get that error if a previous email has been marked as spam by your customer.
In CounterGo you can check for Bounced Emails under Settings. The Details column indicates whether the bounce was due to an incorrect email address, or if the email was marked as spam.
We may be able to help if your email was filtered as spam by your customer's email provider. This is known as a spam notification. Email us at support@moraware.com with the email address you need us to reset.
If your email was marked as spam by a person clicking a "this is spam" or similar option, we can not reactivate the email. This is known as a spam complaint.
- Go to Settings > Quote & Order > Bounced Email and click on the Check for bounced email button at the top.
- Here you can see the Bounce Type, as well as the Details if it was marked as spam or if the email address, or mailbox, could not be found.
