QuickBooks Integration
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      1. Moraware CounterGo Knowledge Base
      2. QuickBooks Integration

      Disable QuickBooks Custom Transaction Numbers

      When exporting CounterGo Orders to QuickBooks Online the first time, you may encounter an error that the Invoice could not be exported because Custom Transaction Numbers are enabled in Quickbooks. The Custom Transaction Numbers must be disabled in QuickBooks Online.

      This error only occurs with QuickBooks Online, not the desktop version.

       If you need additional assistance, log in to your QuickBooks Online account to access QuickBooks Help.

      If Custom Transaction Numbers are not disabled before exporting from CounterGo, or after you receive this error message, follow the steps below.

      custom transaction numbers error message

      1. Log in to your QuickBooks Online account.
      2. Click on the Settings icon at the top right of the page.
      3. Click on Accounts & Settings under "Your Company".
      4. Click on Sales in the left column, then the Edit symbol across from Sales Form Content.
      5. Toggle off Custom Transaction Numbers > Save > Click Done.