Are you looking for help with CounterGo? Not sure where to start or if there is a fee?
Every CounterGo User, regardless of their role, has free and unlimited access to help. Every User can access the CounterGo Knowledge Base, email us, or call our friendly CounterGo experts.
HELP CENTER
Each Moraware product has a help center in every database with direct links to its Knowledge Base, one to email the our friendly Support team, a link to schedule a call with our experts, and the link you'll use to join a meeting if you're on a call with us and need to share screens.
- From the left side navigation, click Help.
- Select any option, the Knowledge Base, email, schedule a call, or join a meeting if you're already on a call with us.
BROWSER
Type countergohelp.moraware.com into any browser to navigate to the Knowledge Base.
- Type a word or phrase into the search bar to narrow down topics.
Email can be sent directly from where you are in the Knowledge Base.
- Click Message Us in the upper right corner, fill in the form and submit.
- Or email support@moraware.com from the email app of your choice.
PHONE
Still can’t find what you need? Or prefer to talk with us? Give us a call at 866-312-9273.
We are available 8AM to 4PM Pacific Time, Monday through Friday.